Hello all,
We recently updated to 11.2.4 MU1 and I've noticed that on our Win7 x64 devices the zenworksuserdaemon opens a black command window that stays empty. It sits there for 4 or 5 minutes before finally disappearing. It does this every log in. It uses 0 of the CPU and about 18,500 k of memory. Doesn't seem like its really doing much, just kind of sitting there. There are a couple small bundles that run on login but they finish as expected and the black command window stays open long after they are finished running so I have no idea if there is any relation between zenworksuserdaemon.exe and run on login bundles.
You can see an irrecoverable error in the log file below. Any help in a direction to go would be appreciated. Im not even fully sure what zenuserdaemon does so i don't even know where to begin troubleshooting.
Thanks.
I cleared the log file, logged out and back in. The window stayed open for about 4 minutes before closing and then i copied this log file.
[DEBUG] [01/30/2014 09:30:34.527] [1340] [ZenworksWindowsService] [4] [] [ZenCache] [] [DeleteFiles called for (printer policy#2e72861b0a2b4643ae2c8c2c5ba8e3d4_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/30/2014 09:30:34.527] [1340] [ZenworksWindowsService] [4] [] [ZenCache] [] [DeleteFiles called for (printer policy#a28de4fd34cc3954a2f1cc34ade106cd~3d896697a8 346944869a3d896697a834_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)user})] [] []
[DEBUG] [01/30/2014 09:30:47.912] [1340] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Checksumming soap call with UID: USER:Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/30/2014 09:30:47.912] [1340] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Added checksum to request: 8fc755f03e93c06a7b45e06fd94836ed8ac15fc54315ff37a7 0a3c62100e9126] [] []
[DEBUG] [01/30/2014 09:30:50.454] [1340] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/30/2014 09:30:50.454] [1340] [ZenworksWindowsService] [43] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/30/2014 09:30:50.517] [1340] [ZenworksWindowsService] [43] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/30/2014 09:30:51.078] [1340] [ZenworksWindowsService] [37] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.078] [1340] [ZenworksWindowsService] [37] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.078] [1340] [ZenworksWindowsService] [37] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:30:51.297] [1340] [ZenworksWindowsService] [51] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.297] [1340] [ZenworksWindowsService] [51] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.297] [1340] [ZenworksWindowsService] [51] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:30:53.403] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Checksumming soap call with UID: USER:Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/30/2014 09:30:53.403] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Added checksum to request: 8fc755f03e93c06a7b45e06fd94836ed8ac15fc54315ff37a7 0a3c62100e9126] [] []
[DEBUG] [01/30/2014 09:30:54.417] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Found etag: 8ef6b1074d934a50d5edf8b023a62b4331555aa7e5b92c14d6 96ef7e1ddf2cc8] [] []
[DEBUG] [01/30/2014 09:30:54.417] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Updating checksum for USER:Assignment:GetEffectiveAssignments. Value: 8ef6b1074d934a50d5edf8b023a62b4331555aa7e5b92c14d6 96ef7e1ddf2cc8] [] []
[DEBUG] [01/30/2014 09:30:54.432] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Caching HTTP response, Key: USER:Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/30/2014 09:30:54.448] [1340] [ZenworksWindowsService] [34] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/30/2014 09:30:54.698] [1340] [ZenworksWindowsService] [34] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/30/2014 09:31:04.260] [1340] [ZenworksWindowsService] [48] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:04.260] [1340] [ZenworksWindowsService] [48] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:04.260] [1340] [ZenworksWindowsService] [48] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:31:04.869] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Checksumming soap call with UID: USER:Containment:GetContainment] [] []
[DEBUG] [01/30/2014 09:31:17.536] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#2e72861b0a2b4643ae2c8c2c5ba8e3d4_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/30/2014 09:31:17.536] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#a28de4fd34cc3954a2f1cc34ade106cd~3d896697a8 346944869a3d896697a834_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)user})] [] []
[DEBUG] [01/30/2014 09:31:20.750] [1340] [ZenworksWindowsService] [7] [] [ZESMEnterprisePolicySettings] [] [InstallPrepCalled value from session:true] [] []
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralHp4000 already exists for user , hence not adding.] [] [null]
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralXe6180 already exists for user , hence not adding.] [] [null]
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralRiMP8001 already exists for user , hence not adding.] [] [null]
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralRiMPC5000 already exists for user , hence not adding.] [] [null]
[DEBUG] [01/30/2014 09:31:23.027] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#2e72861b0a2b4643ae2c8c2c5ba8e3d4_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/30/2014 09:31:23.043] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#a28de4fd34cc3954a2f1cc34ade106cd~3d896697a8 346944869a3d896697a834_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)user})] [] []
[DEBUG] [01/30/2014 09:31:28.394] [1340] [ZenworksWindowsService] [52] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:28.394] [1340] [ZenworksWindowsService] [52] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:28.394] [1340] [ZenworksWindowsService] [52] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:30:03.311] [2864] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/30/2014 09:31:16.818] [2512] [ZenUserDaemon] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/30/2014 09:31:35.180] [4216] [explorer] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/30/2014 09:31:40.515] [2512] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/30/2014 09:31:40.515] [2512] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/30/2014 09:37:04.075] [1340] [ZenworksWindowsService] [17] [] [Full Disk Encryption Module] [] [Module statusStarted] [] []
We recently updated to 11.2.4 MU1 and I've noticed that on our Win7 x64 devices the zenworksuserdaemon opens a black command window that stays empty. It sits there for 4 or 5 minutes before finally disappearing. It does this every log in. It uses 0 of the CPU and about 18,500 k of memory. Doesn't seem like its really doing much, just kind of sitting there. There are a couple small bundles that run on login but they finish as expected and the black command window stays open long after they are finished running so I have no idea if there is any relation between zenworksuserdaemon.exe and run on login bundles.
You can see an irrecoverable error in the log file below. Any help in a direction to go would be appreciated. Im not even fully sure what zenuserdaemon does so i don't even know where to begin troubleshooting.
Thanks.
I cleared the log file, logged out and back in. The window stayed open for about 4 minutes before closing and then i copied this log file.
Quote:
[DEBUG] [01/30/2014 09:30:34.527] [1340] [ZenworksWindowsService] [4] [] [ZenCache] [] [DeleteFiles called for (printer policy#2e72861b0a2b4643ae2c8c2c5ba8e3d4_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/30/2014 09:30:34.527] [1340] [ZenworksWindowsService] [4] [] [ZenCache] [] [DeleteFiles called for (printer policy#a28de4fd34cc3954a2f1cc34ade106cd~3d896697a8 346944869a3d896697a834_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)user})] [] []
[DEBUG] [01/30/2014 09:30:47.912] [1340] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Checksumming soap call with UID: USER:Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/30/2014 09:30:47.912] [1340] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Added checksum to request: 8fc755f03e93c06a7b45e06fd94836ed8ac15fc54315ff37a7 0a3c62100e9126] [] []
[DEBUG] [01/30/2014 09:30:50.454] [1340] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/30/2014 09:30:50.454] [1340] [ZenworksWindowsService] [43] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/30/2014 09:30:50.517] [1340] [ZenworksWindowsService] [43] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/30/2014 09:30:51.078] [1340] [ZenworksWindowsService] [37] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.078] [1340] [ZenworksWindowsService] [37] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.078] [1340] [ZenworksWindowsService] [37] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:30:51.297] [1340] [ZenworksWindowsService] [51] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.297] [1340] [ZenworksWindowsService] [51] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:30:51.297] [1340] [ZenworksWindowsService] [51] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:30:53.403] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Checksumming soap call with UID: USER:Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/30/2014 09:30:53.403] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Added checksum to request: 8fc755f03e93c06a7b45e06fd94836ed8ac15fc54315ff37a7 0a3c62100e9126] [] []
[DEBUG] [01/30/2014 09:30:54.417] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Found etag: 8ef6b1074d934a50d5edf8b023a62b4331555aa7e5b92c14d6 96ef7e1ddf2cc8] [] []
[DEBUG] [01/30/2014 09:30:54.417] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Updating checksum for USER:Assignment:GetEffectiveAssignments. Value: 8ef6b1074d934a50d5edf8b023a62b4331555aa7e5b92c14d6 96ef7e1ddf2cc8] [] []
[DEBUG] [01/30/2014 09:30:54.432] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Caching HTTP response, Key: USER:Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/30/2014 09:30:54.448] [1340] [ZenworksWindowsService] [34] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/30/2014 09:30:54.698] [1340] [ZenworksWindowsService] [34] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/30/2014 09:31:04.260] [1340] [ZenworksWindowsService] [48] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:04.260] [1340] [ZenworksWindowsService] [48] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:04.260] [1340] [ZenworksWindowsService] [48] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:31:04.869] [1340] [ZenworksWindowsService] [34] [] [SoapUtility] [] [Checksumming soap call with UID: USER:Containment:GetContainment] [] []
[DEBUG] [01/30/2014 09:31:17.536] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#2e72861b0a2b4643ae2c8c2c5ba8e3d4_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/30/2014 09:31:17.536] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#a28de4fd34cc3954a2f1cc34ade106cd~3d896697a8 346944869a3d896697a834_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)user})] [] []
[DEBUG] [01/30/2014 09:31:20.750] [1340] [ZenworksWindowsService] [7] [] [ZESMEnterprisePolicySettings] [] [InstallPrepCalled value from session:true] [] []
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralHp4000 already exists for user , hence not adding.] [] [null]
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralXe6180 already exists for user , hence not adding.] [] [null]
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralRiMP8001 already exists for user , hence not adding.] [] [null]
[ INFO] [01/30/2014 09:31:22.247] [1340] [ZenworksWindowsService] [7] [apitt] [printer policy] [POLICYHANDLERS.PrinterPolicy.PrinterAlreadyExists] [Printer ipp://iprint01.cgresd.net/ipp/cgCentralRiMPC5000 already exists for user , hence not adding.] [] [null]
[DEBUG] [01/30/2014 09:31:23.027] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#2e72861b0a2b4643ae2c8c2c5ba8e3d4_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/30/2014 09:31:23.043] [1340] [ZenworksWindowsService] [7] [] [ZenCache] [] [DeleteFiles called for (printer policy#a28de4fd34cc3954a2f1cc34ade106cd~3d896697a8 346944869a3d896697a834_printer policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)user})] [] []
[DEBUG] [01/30/2014 09:31:28.394] [1340] [ZenworksWindowsService] [52] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies accepted by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:28.394] [1340] [ZenworksWindowsService] [52] [] [ZESMEnterprisePolicySettings] [] [Is all the ZESM Policies enforced by ZID:true] [] []
[DEBUG] [01/30/2014 09:31:28.394] [1340] [ZenworksWindowsService] [52] [] [ZESMEnterprisePolicySettings] [] [ZID Current status:Enforced - Feature is operating normally last time it was loaded or currently.] [] []
[DEBUG] [01/30/2014 09:30:03.311] [2864] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/30/2014 09:31:16.818] [2512] [ZenUserDaemon] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/30/2014 09:31:35.180] [4216] [explorer] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/30/2014 09:31:40.515] [2512] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/30/2014 09:31:40.515] [2512] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/30/2014 09:37:04.075] [1340] [ZenworksWindowsService] [17] [] [Full Disk Encryption Module] [] [Module statusStarted] [] []