So I have a user out of town with an HTC who broke the screen and cannot remove their DS setup from the phone.
Wanting to get the new phone setup, but when I delete the device in the DS Mobility monitor after a few minutes it returns. Since it is an HTC the kill pill does not work.
What options do I have to replace this users device other than let the broken phone's battery drain and then delete the phone from the Mobility connector?
As an administrator I should be able to delete and create a new one I would think without having to remove the user from the DS server and then adding back, losing all custom settings they may have configured.
Please advise
Wanting to get the new phone setup, but when I delete the device in the DS Mobility monitor after a few minutes it returns. Since it is an HTC the kill pill does not work.
What options do I have to replace this users device other than let the broken phone's battery drain and then delete the phone from the Mobility connector?
As an administrator I should be able to delete and create a new one I would think without having to remove the user from the DS server and then adding back, losing all custom settings they may have configured.
Please advise