Hi All,
One of my users has recently connected her iPhone4 to our GW7. We set her up just like numerous other of our users, and she is having some issues. When set up as IMAP using the default application on her iPhone, she can see all her folders and all her mail up to December 21, 2011, but nothing after that. If she asks to download more messages, it successfully shows earlier messages, but still nothing more recent than December. When set up as POP, she is able to download recent messages, but there are wide gaps in what she can see. Whole days are missing. I can send her a new message, and she can POP it right away, but messages that came in just hours before will not come over. None of our other users have any such issues--including at least one with the same iPhone.
The user swears that she has no other e-mail program POPing mail--and even if she did, I don't think it would explain the IMAP issue--but I may be wrong about that. This user does have an incredibly large online mail account--over 20,000 messages in her Mailbox folder alone. I have examined her POA indexes, and they show nothing un-indexed.
I have used my own phone (Droid Bionic) to connect to her GWise account and I see the same behavior from her account.
We are using GWIA 7.0.2, and I can see her phone making connections successfully. I see no errors, but I have not yet studied a Verbose display when she connects.
Any suggestions about how to proceed to troubleshoot this?
What could I do if I wanted to reset whatever information her account stores as to what messages have been POP'ed off or to reset whatever info about IMAP is maintained?
Thanks in advance,
Peter.
One of my users has recently connected her iPhone4 to our GW7. We set her up just like numerous other of our users, and she is having some issues. When set up as IMAP using the default application on her iPhone, she can see all her folders and all her mail up to December 21, 2011, but nothing after that. If she asks to download more messages, it successfully shows earlier messages, but still nothing more recent than December. When set up as POP, she is able to download recent messages, but there are wide gaps in what she can see. Whole days are missing. I can send her a new message, and she can POP it right away, but messages that came in just hours before will not come over. None of our other users have any such issues--including at least one with the same iPhone.
The user swears that she has no other e-mail program POPing mail--and even if she did, I don't think it would explain the IMAP issue--but I may be wrong about that. This user does have an incredibly large online mail account--over 20,000 messages in her Mailbox folder alone. I have examined her POA indexes, and they show nothing un-indexed.
I have used my own phone (Droid Bionic) to connect to her GWise account and I see the same behavior from her account.
We are using GWIA 7.0.2, and I can see her phone making connections successfully. I see no errors, but I have not yet studied a Verbose display when she connects.
Any suggestions about how to proceed to troubleshoot this?
What could I do if I wanted to reset whatever information her account stores as to what messages have been POP'ed off or to reset whatever info about IMAP is maintained?
Thanks in advance,
Peter.