10% of Agent Update failed

Hello,

We are updating device to 11.2.2. By now, about 10% of updates has failed.

Most of devices have version 11.2.0. Some devices has Monthly Update installed and a very few version 11.1.

We have severals errors :

"One or more pre-requisite updates failed to install to this device. Ensure all pre-requisite updates have been applied successfully and try again."

"There was an error while installing package setup.exe. MSI return code: 1601. Check the system-update.log on the device for details. "

"The MSI engine is in use. Make sure all installing updates are complete before deploying additional updates."




As a example, here is a partial log for "There was an error while installing package setup.exe." error :


EBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0ec8040d989f57334e3df04a5b2661dc
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi
DEBUG;;;Default args: REBOOT=ReallySuppress ALLUSERS=1 /lvx*+ "C:\Program Files (x86)\Novell\ZENworks\logs\system-update\5011020200fc50000000002012110609\${content. 0}.log" /qn
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0ec8040d989f57334e3df04a5b2661dc
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi
DEBUG;;;Attempting to resolve variable: ZENWORKS_TARGET_DIR
DEBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0ec8040d989f57334e3df04a5b2661dc
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi
DEBUG;;;launching: C:\Windows\system32\msiexec.exe
DEBUG;;;arguments: -i "C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi" TARGETDIR="C:\Program Files (x86)" REBOOT=ReallySuppress ALLUSERS=1 /lvx*+ "C:\Program Files (x86)\Novell\ZENworks\logs\system-update\5011020200fc50000000002012110609\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi.log" /qn
DEBUG;;;MSI installation was successfull: Code: 0
INSTALLING;INSTALLING_PERCENTAGE;92;
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : e4fa9baabb7ee323168677f3ec16714a
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : e4fa9baabb7ee323168677f3ec16714a
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
DEBUG;;;Attempting to resolve variable: ZENWORKS_HOME
DEBUG;;;Attempting to resolve variable: ZENWORKS_HOME
DEBUG;;;Attempting to resolve variable: ZENWORKS_LOGS
DEBUG;;;Attempting to resolve variable: UPDATE_GUID
DEBUG;;;launching: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
DEBUG;;;arguments: /s /v"/qn STRBR=ReallySuppress RESTARTZCM=0 INSTALLDIR=\"C:\Program Files (x86)\Novell\ZENworks\esm\" TARGETDIR=\"C:\Program Files (x86)\Novell\ZENworks\esm\" /lvx* \"C:\Program Files (x86)\Novell\ZENworks\logs\system-update\5011020200fc50000000002012110609\setup.exe. log\""
DEBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : e4fa9baabb7ee323168677f3ec16714a
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
ERROR;MSI_INSTALL_ERROR;setup.exe,1601;
DEBUG;;;An error occured during command execution...details should have already been logged
INSTALLING;INSTALLING_PERCENTAGE;93;
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0c5ae628c7e78ca382a414a42a6d7b31
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\b2a5e211-1fb5-4819-aa04-eea6682153dd\novell-zenworks-version-11.2.2.12991.msi
DEBUG;;;Attempting to resolve variable: ZENWORKS_TARGET_DIR
DEBUG;;;This command appears to be an identifier command. Because an error has already been logged, this command will not be executed
INSTALLING;INSTALLING_PERCENTAGE;94;
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Could not find source file 'C:\Program Files (x86)\Novell\ZENworks\work/DnDLogger.db', skipping command.
INSTALLING;INSTALLING_PERCENTAGE;95;
DEBUG;;;Attempting to resolve variable: ZENWORKS_TEMP
DEBUG;;;Attempting to resolve variable: ZENWORKS_TEMP
DEBUG;;;Starting process: C:\Program Files (x86)\Novell\ZENworks\temp\CASARegistryChange-Updater.exe Option :
INSTALLING;INSTALLING_PERCENTAGE;96;
DEBUG;;;The service(s)/process(es) [Novell Identity Store;Novell ZENworks Agent Service] will not be started since a reboot is pending.
INSTALLING;INSTALLING_PERCENTAGE;97;
DEBUG;;;The service(s)/process(es) [Novell ZENworks Remote Management powered by VNC] will not be started since a reboot is pending.
INSTALLING;INSTALLING_PERCENTAGE;98;
DEBUG;;;The service(s)/process(es) [${ZENWORKS_BIN}\ZenNotifyIcon.exe] will not be started since a reboot is pending.
INSTALLING;INSTALLING_PERCENTAGE;100;
FINISHED_WITH_ERROR;ERROR_DURING_INSTALL;;

Any help?

Thanks